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[Date Added :
07/06/2010
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Mr. Peter Ho, Head of the Singapore Civil Service and Permanent Secretary, Ministry of Foreign Affairs, has outlined the country's next e-Government Masterplan.
The Singapore Ministry of Finance and Infocomm Development Authority's (IDA) Government CIO Office are responsible for developing the masterplan for the next phase of e-Government. The Singapore e-Government journey started some 30 years ago.
Singapore's next e-Government masterplan will facilitate and enable a major shift from a "Gov-to-You" mindset to a "Gov-With-You" mindset - to fuel innovation and to encourage co-creation. The vision for the next masterplan is of a collaborative government that co-creates and connects with the people. To achieve this vision, the new masterplan will focus on three strategic thrusts.
Thrust 1: Co-creating for Higher Value
The public sector will work together with the private and people sectors to co-create for higher value. Today's public services are pre-dominantly delivered in one direction - from government to the customer. Although there are processes for public consultation and feedback from the ground, for the most part, public services are largely conceptualized and developed within and by the public sector. However, this mindset of "Government knows best" is irrelevant in today's world where citizens and businesses can easily access much of the information that governments used to monopolize and control in the past.
Under the new e-government masterplan, the idea of government-as-a-platform will be further advanced to enable more data - both spatial and textual data - to be shared. Programs, schemes and even contests will be held to encourage the use of such public data to create innovative services to bring greater value to citizens and businesses.
Thrust 2: Connecting for Active Participation
Besides seeking to co-create in service delivery, a collaborative government actively seeks to connect with its citizens and involve them in shaping public policies. This is the second thrust - "Connecting for Active Participation."
Social networking tools such as blogs, Youtube, Facebook and Twitter are excellent channels for mass collaboration and reaching out to large segments of the population quickly and efficiently. Singapore government agencies are beginning to use such social networking tools to extend their reach to connect with citizens - in spite of uncertainties, unknowns and even risks involved. As part of this thrust, some of Singapore's government ministers are beginning to discuss their respective ministry's plans and thinking through blogs.
Thrust 3: Catalyzing WOG Transformation
While the first two thrusts are focused on the people and private sectors, the third thrust is focused on the public sector itself. It is aimed at catalyzing transformation within the Whole-of-Government (WOG). The public sector must itself lead by example. It must be immersed in the same enabling technologies and culture.
In tandem with the rollout of the Next Generation National Broadband Network, the Singapore IDA will design the next generation ICT infrastructure for the whole-of-government. This infrastructure will facilitate mass collaboration, shared systems, services and processes under a "Whole-of-Government Enterprise Architecture." |
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