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Setting up a KM Program    [Date Added : 02/18/2006 ]
Stan Garfield, Worldwide Knowledge Management Leader, HP Services Consulting & Integration, provides this concise bullet point strategy for creating a knowledge-driven organization.

Priorities for Establishing a KM Program

1. Put a strong KM leader in place, and ensure that the KM team has only strong members.

2. Balance people, process, and technology, with a project leader for each category.

3. Establish a governance and collaboration process to engage all regions and functions, and to formally manage and communicate on all projects - appoint KM leaders in each major country, region, and function.

4. Hold annual worldwide face-to-face meetings to get all KM leaders informed, energized, and collaborating.

5. Communicate regularly through newsletters, training, web sites and local events.

6. Get the senior executive to communicate regularly about the importance of the program and to inspect progress against goals.

7. Engage with other KM programs, both internal and external, to share ideas and practice what you preach.

8. Focus on delivering tangible business benefits.

9. Deliver regular improvements to make the KM environment effective and easy to use.

10. Focus on three basic goals, and stick to the basics - participate in a community, collaborate using team spaces, and search for and submit reusable content.

KM Strategy

1. Get all employees to actively participate in knowledge sharing and reuse.

2. Capture key information on all work performed so that everyone will know what others have done and whom to contact for further details.

3. Reuse intellectual capital on each new project.

4. Make it easy for employees to find the information they need to do their jobs.

5. Measure and reward knowledge sharing and reuse.

Goals of Knowledge Management

1. Avoid redundant effort.

2. Avoid making the same mistakes twice.

3. Take advantage of existing expertise and experience.

4. Make it easy to find information and resources.

5. Communicate important information widely and quickly.

6. Provide methods, tools, templates, examples, & data to streamline business.

7. Make scarce expertise widely available.

8. Show customers how knowledge is used for their benefit.

9. Stimulate innovation and growth.

10. Make the best problem-solving experiences reusable.

Knowledge Management Resources Books

1. Learning to Fly: Practical Knowledge Management from Leading and Learning Organizations by Chris Collison and Geoff Parcell.

2. Working Knowledge by Thomas H. Davenport and Laurence Prusak.

3. Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers by Thomas H. Davenport.

4. The Leader's Guide to Storytelling: Mastering the Art and Discipline of Business Narrative by Stephen Denning.

5. Common Knowledge: How Companies Thrive by Sharing What They Know by Nancy M. Dixon.

6. CompanyCommand: Unleashing the Power of the Army Profession by Nancy M. Dixon, Nate Allen, Tony Burgess, Pete Kilner and Steve Schweitzer.

7. If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice by Carla O'Dell and C. Jackson Grayson.

8. Intellectual Capital: The New Wealth of Organizations by Thomas A. Stewart.

9. The Wealth of Knowledge: Intellectual Capital and the Twenty-first Century Organization by Thomas A. Stewart.

10. Cultivating Communities of Practice by Etienne Wenger, Richard McDermott, & William M. Snyder.

Periodicals

1. Ark Group Inside Knowledge

2. destinationKM

3. Gurteen Knowledge Letter

4. Journal of Knowledge Management

5. KMWorld

6. KnowledgeBoard Newswires

7. K Street Directions

8. Melcrum KM Review

9. Montague Institute Review

10. Steve Denning's newsletter about organizational storytelling

Blogs

1. Anecdote

2. Patti Anklam

3. Colabria

4. Steve Denning

5. Denham Grey

6. Joitske Hulsebosch

7. Bill Ives

8. Dave Pollard

9. Jack Vinson

10. David Weinberger

Web Sites

1. AOK

2. APQC

3. Brint KMNetwork and WWW Virtual Library on Knowledge Management

4. Buckman Laboratories: Knowledge Nurture

5. CIO KM Research Center

6. Gurteen

6. Gurteen

7. International Knowledge Management Institute

8. KmWiki

9. KnowledgeBoard

10. The KNOW Network
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