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DEWA Wins Customer Focus, Innovation Awards    [Date Added : 08/25/2017 ]
Dubai Electricity and Water Authority (DEWA) has won the Best Innovation and Best Customer Focus awards at the UK's Best Business Awards 2017. These awards recognized DEWA's achievements in implementing the best international standards for monitoring customer satisfaction to maintain continuous improvement and to exceed their expectations. These awards also acknowledged DEWA's commitment in developing the concept of innovation and spreading the culture of creativity at both individual and institutional levels.

The Best Business Awards demonstrate that DEWA has met the directives of the Government of Dubai to achieve the highest standards of excellence, professionalism and competence in the field of world-class services, and promote a culture of excellence and innovation within the public sector.

"We are committed to providing innovative, sustainable and world-class services, based on efficiency and safety, within an innovative environment. DEWA provides 6 key services and 30 sub-services to more than 800,000 customers," said Saeed Mohammed Al Tayer, MD & CEO of DEWA.

"We strive to achieve the Dubai Plan 2021, which aims to put Dubai government at the forefront of excellence and innovation, meeting the needs of its customers and the community. DEWA adopts an innovative and efficient approach in customer service, in order to achieve happiness for all stakeholders," added Al Tayer.
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