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Innovation and Convenience More Important than Brand    [Date Added : 08/24/2017 ]
Brand loyalty is falling with nine in ten (88%) of consumers stating that the speed of delivery is more important than the brand being ordered. According to research from Salmon, this new breed of consumers is comfortable with new and innovative ways to shop too, with 45% currently using or likely to use digital assistants, such as Amazon Echo, Alexa or Google Home during the next 12 months.

Further, the research found that 60% of consumers now welcome the benefits of programmatic commerce - allowing technology to automatically purchase goods for us. Indeed, almost one-quarter of consumers are "digitally obsessed," making almost all of their purchases online, while a staggering 37% of total online spending is now through Amazon.

Confirming the decline in brand loyalty, many consumers now put price and speed-of-delivery ahead of brand loyalty, with 60% revealing that they would more likely shop with 'digitally innovative' retailers.

Commenting on the research, Rupal Karia, head of commercial, UK and Ireland at Fujitsu says that: "The ever-growing demands of today's consumer mean that retailers are continuously having to adapt to their every need, which can seem to change on a daily basis. E-commerce has altered our expectations of the high street and we now expect physical channels to reflect digital ones and be engaging, personalized and hassle-free. This latest research highlights that speed and convenience are the top priorities for today's modern consumer, and this is where retailers need to find ways to match online and ensure they are differentiating themselves from their competitors."

He continues: "Both this report and our own findings support the fact that consumers would spend more with retailers that have a better technology offering. To protect their success for the future, retailers therefore must differentiate their stores, services and online offerings using the latest digital tools."
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