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Artificial Intelligence and Knowledge Management in Customer Service    [Date Added : 08/18/2017 ]
ReportsWorldwide has announced the addition of a new title to its collection of reports - Artificial Intelligence Plays a Role in Evolving Knowledge Management.

According to ReportsWorldwide, the "deep learning" enabled by AI-powered bots anticipates customers' needs and supplies context and suggestions to agents to help them respond in a way that builds rapport and trust. Enterprises must ensure that their AI-powered KM systems are self-learning and that the technology improves over time with the data gleaned.

Features and benefits of the report include:

- Information regarding the various different AI-powered chatbots.

- Examples of how customer service organizations are using artificial intelligence to enhance customer service.

- The necessary steps in deploying AI-powered chatbots.

Key questions answered include:

- How can customer service organizations benefit from artificial intelligence?

- What are some examples of AI-powered customer service organizations?

- What are the considerations when deploying AI in the contact center?
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