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2012 World's Most Admired Knowledge Enterprises Announced    [Date Added : 11/28/2012 ]
Teleos, in association with The KNOW Network, has announced the Winners of the 2012 Global Most Admired Knowledge Enterprises (MAKE) study. This year's Global MAKE Winners are (in alphabetical order):

- Accenture
- Amazon.com
- Apple
- ConocoPhillips
- Deloitte
- Ernst & Young
- Facebook
- Fluor
- Google
- IBM
- Microsoft
- POSCO
- PwC
- Samsung
- SAS Institute
- Schlumberger
- Siemens
- Tata
- Toyota
- Wipro Technologies

Apple has been recognized as the 2012 Overall Global MAKE Winner.

A panel of Global Fortune 500 senior executives and internationally recognized knowledge management / intellectual capital experts selected the Winners. The panel rated organizations against the MAKE framework of eight key knowledge performance dimensions - visible drivers of competitive advantage and intellectual capital growth:

- Creating an enterprise knowledge-driven culture
- Developing knowledge workers through senior management leadership
- Innovation
- Maximizing enterprise intellectual capital
- Creating an enterprise collaborative knowledge sharing environment
- Creating a learning organization
- Delivering value based on customer/stakeholder knowledge
- Transforming enterprise knowledge into shareholder/stakeholder value

Successfully managing enterprise knowledge yields big dividends. The 2012 Global MAKE Winners trading on the NYSE/NASDAQ showed a Total Return to Shareholders (TRS) for the ten-year period 2002-2011 of 19.7% - nearly three times the average Fortune 500 company median.

The Return on Revenues (ROR) for the 2012 Global MAKE Winners was 12% - 3.2 times that of the Fortune 500 ROR median. The Return on Assets (ROA) for the 2012 Global MAKE Winners was 9.9% - nearly four times that of the Fortune 500 ROA median.

2012 Global MAKE Hall of Fame

A total of 169 organizations have been named Global MAKE Finalists since the MAKE research program began in 1998. And, of this group, only 57 organizations have been recognized as Global MAKE Winners.

An even more select group of organizations form the 2012 Global MAKE Hall of Fame. These 24 organizations have been Global MAKE Finalists in each of the past five annual studies: Accenture, Apple, APQC, ConocoPhillips, Deloitte, Ernst & Young, Fluor, Google, IBM, Infosys Limited, Mars, McKinsey & Company, Microsoft, MindTree, Petrobras, POSCO, PwC, Royal Dutch Shell, Samsung, Schlumberger, Siemens, Tata Group, Toyota and Wipro Technologies.

2012 Global MAKE Winners

The 2012 Global MAKE Winners have been recognized for:

Accenture (Ireland)

Accenture is recognized in the 2012 Global MAKE study for creating value from customer/stakeholder knowledge. Accenture is a 15-time Global MAKE Winner.

Amazon.com (United States)

The 2012 Global MAKE panel has recognized Amazon.com for transforming enterprise knowledge into shareholder value. Amazon.com is a three-time Global MAKE Winner.

Apple (United States)

The 2012 Global MAKE panel has recognized Apple for creating a knowledge-driven organizational culture (1st place), developing knowledge-based products/services/solutions (1st place), maximizing its enterprise intellectual capital (1st place), and transforming enterprise knowledge into shareholder value (1st place). This is the seventh year in a row that Apple has been recognized as a Global MAKE Winner, including overall 2009, 2011 and 2012 Global MAKE Winner.

ConocoPhillips (United States)

ConocoPhillips is recognized in the 2012 Global MAKE study for creating a knowledge-driven organizational culture. This is the second consecutive year that ConocoPhillips has been recognized as a Global MAKE Winner.

"The MAKE Award is a testament to our company's investment in and focus on knowledge-sharing across our global operations and business units," said Al Hirshberg, ConocoPhillips, executive vice president, Technology & Projects. "It also recognizes our employees' commitment to learn from each other, exchange best practices, and collaborate around initiatives as we strive to be the company of choice for all stakeholders by pioneering a new standard of excellence."

Deloitte

In this year's Global MAKE study, the Deloitte network of member firms has been recognized for developing knowledge workers through senior management leadership, and creating value from customer/stakeholder knowledge. This is the second time that the Deloitte network has been recognized as a Global MAKE Winner.

Tracey Edwards, Managing Director, Global Business Services & Chief Knowledge Officer, Deloitte Touche Tohmatsu Limited, said: "The Deloitte network is honored to be named a 2012 Global Most Admired Knowledge Enterprises (MAKE) Winner. This prestigious award recognizes Deloitte member firms' ongoing pursuit to create a knowledge-sharing environment that enables innovation, borderless service delivery and most importantly exceptional client service. To compete in today's increasingly dynamic global marketplace, the member firms remain focused on evolving into an ever-more connected global network that works together -- across functional, industry, and geographic borders - to embrace the power of the social enterprise and share the collective knowledge of its people - through common technologies, tools, best practices, and processes."

Ernst & Young (Global)

The 2012 Global MAKE panel has recognized Ernst & Young for creating an enterprise-wide collaborative knowledge-sharing environment. Ernst & Young is a 14-time Global MAKE Winner.

"We are proud that our ongoing efforts to create a rich knowledge-sharing environment across our global organization have again been recognized by the MAKE panel. We continue to invest in tools, processes and resources that allow our people to share knowledge and perspectives so they remain connected and responsive, driving insights and exceptional client service," said Jeff Green, Ernst & Young Global Chief Knowledge Officer.

Facebook (United States)

In the 2012 Global MAKE study, Facebook is recognized for developing knowledge workers through senior management leadership (1st place). This is the first time that Facebook has been recognized as a Global MAKE Winner.

Fluor (United States)

In this year's Global MAKE study, Fluor has been recognized for developing knowledge workers through senior management leadership. This is the seventh consecutive year that the company has been recognized as a Global MAKE Winner.

"Fluor has always recognized the strategic importance of our knowledge and expertise. Celebrating 100 years as a professional services firm, it is clear our business performance is enhanced through our focus on global collaboration and knowledge sharing. Our employees around the world should be proud of this continued recognition," said David Seaton, Chairman and CEO, Fluor Corporation.

Google (United States)

Google is recognized in the 2012 Global MAKE study for developing knowledge-based products/services/solutions, and maximizing enterprise intellectual capital. This is the eight consecutive year that the company has been recognized as a Global MAKE Winner, including overall 2010 Global MAKE Winner.

IBM (United States)

IBM is recognized in the 2012 Global MAKE study for creating an enterprise-wide collaborative knowledge-sharing environment (1st place). IBM is a 14-time Global MAKE Winner, including overall 2004 Global MAKE Winner.

Doug Weiss, 
Global Learning and Knowledge Leader
, Global Business Services, said: "Knowledge Sharing and Collaboration have always been a fundamental part of our Global Business Services. They are taking even greater importance as we continue to innovate on our solutions, share expertise across teams and geographies and deliver to our clients. We are honored to be recognized in the MAKE award and feel it reflects our focus and efforts in this area."


Microsoft (United States)

Microsoft is cited in this year's Global MAKE study for transforming enterprise knowledge into shareholder value. Microsoft is a 15-time Global MAKE Winner, including overall 1999 Global MAKE Winner.

POSCO (South Korea)

POSCO is recognized in the 2012 Global MAKE study for organizational learning. This is the second consecutive year that POSCO has been recognized as a Global MAKE Winner.

PwC (Global)

PwC is cited in this year's Global MAKE study for creating a knowledge-driven organizational culture. PwC is a 11-time Global MAKE Winner.

Moira Elms, PwC's Knowledge Sponsor, said: "We are extremely pleased to be recognized as a Global Most Admired Knowledge Enterprise winner for the 11th time. And our continuing position in the ranking is testament to our people. Our passion for sharing and collaborating flows right across our network and enables us to deliver value to our clients everywhere, each and every day. Being ranked by MAKE as a top professional services firm again is an achievement to be proud of."

Samsung (South Korea)

The 2012 Global MAKE panel has recognized Samsung for creating a knowledge-driven organizational culture, and organizational learning. This is the ninth consecutive year that Samsung has been recognized as a Global MAKE Winner.

SAS Institute (United States)

SAS Institute is cited in this year's Global MAKE study for developing knowledge-based products/services/solutions. This is the first time that SAS Institute has been recognized as a Global MAKE Winner.

Schlumberger (France/the Netherlands/United States)

Schlumberger is recognized in the 2012 Global MAKE study for transforming enterprise knowledge into shareholder value. Schlumberger is a seven-time Global MAKE Winner.

"We are delighted to be recognized as a winner of the Global Most Admired Knowledge Enterprises for 2012," noted Ashok Belani, Executive Vice President Technology. "Knowledge management and sharing enable Schlumberger to deliver high quality integrated workflows that improve customer performance. Knowledge, technical innovation and teamwork are at the center of who we are as a company. We thank the KNOW committee for this recognition."

Siemens (Germany)

The 2012 Global MAKE panel has recognized Siemens for creating value from customer/stakeholder knowledge (1st place). Siemens is an 11-time Global MAKE Winner.

Tata Group (India)

The Tata Group is recognized in the 2012 Global MAKE study for transforming enterprise knowledge into shareholder value. The Tata Group is a six-time Global MAKE Winner.

Toyota (Japan)

The 2012 Global MAKE panel has recognized Toyota for maximizing enterprise intellectual capital. Toyota is a 10-time Global MAKE Winner, including overall 2005 and 2006 Global MAKE Winner.

Wipro Technologies (India)

Wipro Technologies is recognized in the 2012 Global MAKE study for creating a learning organization. This is the fifth time that Wipro Technologies has been recognized as a Global MAKE Winner.

Bhanumurthy B M, Chief Business Operations Officer, Wipro Technologies, said: "Winning Global MAKE award 5th time is a reflection of the Knowledge culture of Wipro. Our investments and practices to leverage both tacit and explicit knowledge of our teams, helps our customers to get the best of Wipro. This award confirms that we are in the right direction of our KM deployment."

"In the current global economic conditions, success of any organization depends on how well it retains the knowledge within the organization. Knowledge management plays a vital role in distilling the knowledge and reduce the gap between a Subject matter expert and a novice. KM @ Wipro is focused on driving various KM initiatives at an account level and integrating with employee life cycle. This approach is helping us to move the Business Value meter within our organization and to our customers also. We are extremely delighted to receive the Global MAKE 2012 award and it's a great honor to receive this award five times," stated Dr. Hariprasad Reddy, Head - Knowledge Management, Wipro Technologies.

MAKE Research Program

Teleos, an independent knowledge management and intellectual capital research company, administers the Most Admired Knowledge Enterprises (MAKE) program. The KNOW Network - http://www.knowledgebusiness.com - is a Web-based global community of organizations dedicated to networking, benchmarking and sharing best knowledge practices leading to superior business performance.

The MAKE research program consists of the annual Global MAKE study - the international benchmark for best practice knowledge organizations. In addition, MAKE studies are conducted to identify leading knowledge-driven organizations at the regional/national level, including the Americas, Asia and Europe; and Brazil, China, Hong Kong, India, Indonesia and Iran.

The 2012 MAKE Reports - Global, Americas, Asia and Europe - are available from Teleos either individually or as a set. Each report contains MAKE rankings, key findings, best knowledge practices, leaders by business sectors, trends, and profiles of winners. The Knowledge Intensive Sector Leaders report ranks global knowledge leaders in over 20 business sectors.

To order a copy of the 2012 Global MAKE Report, or for more information on the MAKE research program, contact Teleos, Tel/Fax: +44 1584 878576, E-mail: teleos@mac.com
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