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Dubai Public Sector Makes KM Progress    [Date Added : 07/06/2012 ]
The Dubai School of Government (DSG), a regional research and teaching institution focusing on public policy, has released a report on the current state of knowledge management (KM) across Dubai's public sector.

The Progressive Report on Knowledge Management in Key Government Agencies is based on a study conducted by Mhamed Biygautane, Research Associate, DSG, and Dr. Khalid Alyahya, Assistant Professor and Director of the Arab Public Management Research Initiative, DSG. The study collected data from 21 government entities, including the Executive Council of Dubai, Dubai Electricity and Water Authority (DEWA), Dubai Courts, Roads and Transportation Authority (RTA), and Dubai Police.

The report evaluates how the skills and knowledge of an increasingly mobile workforce can be captured and documented to serve organizational goals. It identifies the source of organizational knowledge and the techniques used in government entities to obtain, collate, document and share staff knowledge. It also provides recommendations to policy makers and managers of KM departments to help them adopt more systematic and efficient approaches to knowledge management.

Some of the comments appearing in the report are:

Dr. Yousef Al Suwaidi, Director of Strategy Department, Dubai Courts, said: "There is no doubt that knowledge management is the primary driver of effective institutional performance and competitiveness."

Abdullah Abdul Rahman Abdullah, Director of Knowledge Management Department, Dubai Municipality, commented: "The initiative to adopt knowledge management complements our efforts to enhance employee satisfaction, performance and learning."

Dr. Yousef Al Akraf, EVP-Business Support, DEWA, stated: "We place a high priority on knowledge management for its vital role in furthering our vision and strategic objectives."
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