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[Date Added :
01/04/2010
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A recent global survey of IT executives reveals that over one-half (57 percent) believe that their IT systems, processes and services still do not deliver the value expected by the business, according to survey sponsor Axios Systems.
The study found that 64 percent of respondents are unable to provide the business with real-time quantifiable metrics demonstrating the value of IT services and assets. Despite huge investments in IT, it appears organizations still lack the systems, processes and best practice approaches for IT management that would help overcome these challenges. As budgets come under close scrutiny, over one-third (39 percent) of IT professionals claimed that business decision-makers still do not understand the value IT brings to the business.
According to the research, 63 percent of respondents are focused on cost reduction as the principal driver for IT projects over the next 12 months; the next most common focuses are change management and compliance. When these business drivers are considered, the need for a new, more pragmatic and value-orientated approach to IT becomes increasingly important, says Ailsa Symeonides, sales and marketing director at Axios Systems.
The focus on cost reduction and change management is echoed in the specific technologies under consideration for the next 12 months. The major projects cited by respondents included:
- configuration management database (CMDB) (22 percent).
- change management (19 percent).
- service catalog deployments (18 percent).
- service desk upgrades or replacements (16 percent).
When these projects are implemented at the same time, it emphasizes IT's focus on trying to understand the value of its IT assets, as well as finding ways to reduce costs and support business transformation initiatives, says Symeonides.
The study was conducted in 2009, and is based on over 1500 IT professionals from North America, Europe and Asia. |
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