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[Date Added :
12/08/2009
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Teleos has announced the winners of the 12th annual Global Most Admired Knowledge Enterprises (MAKE) study. For the first time, Apple has been named the overall Global MAKE Winner.
North America took top honors with 7 Winners, followed by Asia (5 Winners) and Europe (3 Winners). There were also 5 'Global' Winners whose organizational structures reflect the 21st global knowledge economy. They operate as partnerships or have global rather national/regional management structures and include consulting firms, professional services, non-profits, and increasingly energy, media, pharmaceutical and web-based firms.
The Winners of the 2009 Global MAKE study, conducted by Teleos in association with The KNOW Network, are (in alphabetical order):
- Accenture
- Apple
- British Broadcasting Corporation
- Deloitte Touche Tohmatsu
- Ernst & Young
- Fluor
- General Electric
- Google
- Hewlett-Packard
- IBM
- Infosys Technologies
- McKinsey & Company
- Microsoft
- Nokia
- PricewaterhouseCoopers
- Samsung
- Schlumberger
- Tata
- Toyota
- Wipro Technologies
A panel of Global Fortune 500 senior executives and internationally-recognized knowledge management/intellectual capital/innovation/organizational learning experts selected the 2009 Global MAKE Winners. The panel rated organizations against the MAKE framework of eight key knowledge performance dimensions which are the visible drivers of competitive advantage and intellectual capital growth. The 2009 Global MAKE Winners have been recognized as leaders in:
- creating an enterprise knowledge-driven culture
- developing knowledge workers through senior management leadership
- developing and delivering knowledge-based products/services/solutions
- maximizing enterprise intellectual capital
- creating an environment for collaborative knowledge sharing
- creating a learning organization
- delivering value based on stakeholder knowledge
- transforming enterprise knowledge into shareholder/stakeholder value
The Global MAKE study is a measure of the rate at which an organization is transforming its tacit and explicit corporate knowledge into new enterprise intellectual capital and increased shareholder value (or in the case of non-profit and public organizations, stakeholder capital). Global MAKE Winners are creating enterprise intellectual capital and shareholder value over four times as fast as their competitors - supported by trends in innovation capability, market capitalization, return on assets and revenues, brand value, etc.
According to Rory Chase, managing director of Teleos, "The 2009 Global MAKE Winners have been recognized as leaders in effectively transforming enterprise knowledge into wealth-creating ideas, products and solutions. Their expanding portfolios of intellectual capital are enabling them to out-perform their competitors during this global economic downturn."
For the first time, Apple has been named the overall Global MAKE Winner. Past overall Global MAKE Winners include Buckman Laboratories, General Electric, IBM, McKinsey & Company, Microsoft and Toyota.
Key Findings
Business leaders, analysts and investors constantly ask: "What are the economic and competitive advantages of pursuing a business strategy based on knowledge leadership?" Based on the findings of the 2009 Global MAKE study, the benefits of this approach are tangible and significant.
Successfully managing enterprise knowledge yields big dividends. The 2009 Global MAKE Winners trading on the NYSE/NASDAQ showed a Total Return to Shareholders (TRS) for the ten-year period 1999-2008 of 9.6% - over four times the average Fortune 500 company median.
Other findings include:
- Enterprises with long-term knowledge-driven strategies are continuing to invest in innovation, knowledge sharing and collaboration, and human intellectual capital - especially skills and competencies development - and will emerge from the global recession in stronger positions.
- The global economic downturn is accelerating the consolidation of key business sectors, including airlines, automotives, computers, consulting, defense, energy, information technology, Internet, media and pharmaceuticals. By the year 2012, there will be 3-5 global companies in each of the major business sectors. Those companies with strong knowledge-driven strategies are most likely to survive and prosper.
- Organizations around the world are facing leadership challenges in developing knowledge workers. This MAKE knowledge performance dimension had the lowest average Winners' score. A combination of factors - the retirement of growing numbers of 'baby boomers' and difficulties in recruiting talented new knowledge workers from the small pool of 'Generation Y' individuals, is forcing organizations to devote significant resources to human intellectual capital management.
- A growing number of organizations are taking on 'Global' characteristics - especially consulting and professional services firms, financial services, energy and media companies. These 'Global' organizations tend to operate as 'independent' companies within a Federal structure and without the traditional corporate head office.
- While the number of European organizations adopting knowledge-driven approaches is expanding, the number of European-headquartered Global MAKE Finalists and Winners continues to decline. The top-tier of European companies is falling behind their Asian and North American competitors at the cutting-edge of the Knowledge Economy.
2009 Global MAKE Hall of Fame
A total of 139 organizations have been named Global MAKE Finalists since the MAKE research program began in 1998. And, of this group, only 51 organizations have been recognized as Global MAKE Winners. They are concentrated in just 20 business sectors.
An even more select group of organizations form the 2009 Global MAKE Hall of Fame. These 24 organizations have been Global MAKE Finalists in each of the past five annual studies: Accenture, BP, Ernst & Young, Fluor, General Electric, Google, Hewlett-Packard, Honda, IBM, Infosys Technologies, McKinsey & Company, Microsoft, Nokia, Petrobras, POSCO, PricewaterhouseCoopers, Royal Dutch Shell, Samsung Group, Schlumberger, Siemens, Sony, Tata Group, Toyota and Wipro Technologies.
2009 Global MAKE Winners
The 2009 Global MAKE Winners (in alphabetical order) are:
Accenture (Global)
Established in 1989, Accenture is a US $21.6 billion (fiscal year ending August 31, 2009) global management consulting, technology services and outsourcing company. The firm employs over 175,000 people serving clients in more than 120 countries. Accenture's "high performance business" strategy builds on its expertise in consulting, technology and outsourcing to help clients perform at the highest levels so that they can create sustainable value for their customers and shareholders.
The firm is recognized in the 2009 Global MAKE study for developing and delivering knowledge-based products/services/solutions, and creating an environment for enterprise-wide knowledge sharing and collaboration. Accenture is a 12-time Global MAKE Winner.
Apple (United States)
Computers are still an important part of Apple's business, but for many consumers it is the company's entertainment and communications products that have made it a household name. The company has scored runaway hits with its award-winning digital music players (iPod), online music store (iTunes) and now the iPhone. Apple has annual sales of US $36.5 billon (fiscal year ending September 30, 2009) and employs over 35,000 people.
The 2009 Global MAKE panel has recognized Apple for developing knowledge workers through senior management leadership (1st place), developing knowledge-based products/services (1st place), maximizing enterprise intellectual capital (1st place), and transforming enterprise knowledge into shareholder value (1st place). This is the fourth year in a row that Apple has been recognized as a Global MAKE Winner.
British Broadcasting Corporation (United Kingdom)
The British Broadcasting Company was founded in 1922, when the British government licensed the UK’s six major radio manufacturers to form the new organisation. In 1927, the Company was dissolved and the British Broadcasting Corporation was formed under a royal charter. BBC Television started in November 1936. Today, the BBC produces programmes and services on a variety of platforms including television, radio and online. The BBC has a commercial arm, BBC Worldwide, which sells and licenses content and products as well as running services including the international news channel BBC World. The BBC employs approximately 23,000 people around the world.
The 2009 Global MAKE panel has recognised the BBC for developing knowledge-based products/services, and transforming enterprise knowledge into stakeholder value. This is the second time that the BBC has been recognised as a Global MAKE Winner.
Deloitte Touche Tohmatsu (Global)
"Deloitte" is the brand under which approximately 169,000 professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to clients. These firms are members of Deloitte Touche Tohmatsu (DTT), a Swiss Verein. DTT's vision and strategy is to become the standard of excellence in all of the businesses and services the member firms provide. Deloitte Touche Tohmatsu reported aggregate member firm revenues of US $26.1 billion for the fiscal year ended May 31, 2009.
The 2009 Global MAKE panel has recognized the Deloitte Touche Tohmatsu network for developing knowledge-based products/services/solutions, and delivering value based on stakeholder knowledge. This is the first time that Deloitte Touche Tohmatsu has been recognized as a Global MAKE Winner.
Tracey Edwards, DTT Global Chief Knowledge Officer, said: "This award confirms that we have a successful KM strategy focused on knowledge sharing, collaboration and empowerment, which helps Deloitte member firm practitioners deliver thoughtful and timely insights to clients."
Ernst & Young (Global)
Ernst & Young is a global leader in assurance, tax, transaction and advisory services. Worldwide, its 144,000 people working in 140 countries are united by shared values and an unwavering commitment to quality. By drawing on global technical and industry knowledge, Ernst & Young professionals work to anticipate trends, identify the implications and develop points of views on relevant issues. In the fiscal year ended June 30, 2009, Ernst & Young reported income of US $21.4 billion.
Ernst & Young is recognized in the 2009 Global MAKE study for creating an enterprise-wide environment for collaborative knowledge sharing. Ernst & Young is a 12-time Global MAKE Winner.
Mala Garg, Ernst & Young Global eChannel and Knowledge Leader, said: "Our knowledge differentiates us in the marketplace and effective leverage of knowledge is critical in our industry. This is particularly crucial in the current economic climate as we’re working with our clients to help them shift from surviving to thriving. We need consistent access to leading practices, business intelligence, market trends and more - across geographies, business units or industry. We are delighted to be recognized once again for our efforts to bring together knowledge-sharing and leverage for our people. It means that they can provide key insights and points of view on the matters of importance to our clients at just the right time. This award validates our ongoing focus on evolving our knowledge content collection, processes and systems and means that our people can make a difference to our clients and in our communities."
Fluor (United States)
Fluor is one of the world's largest publicly owned engineering, procurement, construction and maintenance services organizations. Fluor's primary objective is to develop, execute and maintain projects on schedule, within budget and with excellence. Fluor, with 2008 annual sales of US $22.3 billion, employs over 40,000 people and maintains a network of offices in more than 25 countries across six continents.
In this year's Global MAKE study, Fluor has been recognized for its organizational learning. This is the fourth consecutive year that the company has been recognized as a Global MAKE Winner.
David Seaton, Chief Operating Officer, Fluor Corporation, said: "We are honored to be named a Global MAKE winner for the fourth consecutive year. Fluor's culture of teamwork and breadth of expertise creates value for our clients and differentiates us from our competition. Congratulations to our global workforce."
General Electric (United States)
GE is a diversified manufacturer of transportation equipment; appliances; lighting, electric distribution and control equipment; nuclear reactors; medical imaging equipment; and plastics. The company also is one of America's largest financial services companies, and has media interests including NBC television. GE's slogan is "Imagination at Work." The company has annual sales of US $182.5 billion (2008), employs over 300,000 people, and serves customers in more than 100 countries.
GE is recognized in the 2009 Global MAKE study for organizational learning. GE is a 10-time Global MAKE Winner, including overall 2001 Global MAKE Winner.
Google (United States)
Google's mission is to organize the world's information and make it universally accessible and useful. The company, founded in 1998, operates the most popular, and powerful, Internet search engine as well as related web-based technologies which enable users to search in many different languages, for example: stock quotes, maps and news headlines; phonebook listings for every city in the United States; billions of images; and the world's largest archive of Usenet messages - more than 1 billion posts dating back to 1981. The company generates almost all of its revenues through advertising sales that are targeted by keywords. Google had 2008 revenues of US $21.8 billion and employs over 20,000 people.
Google is recognized in the 2009 Global MAKE study for creating a knowledge-driven organizational culture (1st place). This is the fifth consecutive year that the company has been recognized as a Global MAKE Winner.
Hewlett-Packard (United States)
Hewlett-Packard is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, global services, business and home computing, and imaging and printing. HP's 2008 annual sales were US $118.4 billion, the company employs over 300,000 people and it operates in more than 170 countries.
HP is recognized in the 2009 Global MAKE study for transforming enterprise knowledge into shareholder value. HP is a nine-time Global MAKE Winner.
IBM (United States)
IBM is a leader in information technology solutions and consulting, and business process outsourcing. The company also is a leading provider of mainframe computers, servers, storage systems and peripherals. IBM employs nearly 400,000 people and operates in almost every country in the world. In 2008, IBM had global sales of US $103.6 billion.
IBM is recognized in the 2009 Global MAKE study for delivering value based on stakeholder knowledge. IBM is an 11-time Global MAKE Winner, including overall 2004 Global MAKE Winner.
Doug Weiss, Executive Global Leader, Learning and Knowledge, IBM Global Business Services, said: "IBM is delighted to be recognized as a MAKE winner again this year. We view knowledge sharing and collaboration as critical to our success and fundamental components of our business. We make it a priority to continuously innovate in this area, and consider it an honor to be recognized among this list of fine companies."
Infosys Technologies (India)
Infosys Technologies provides consulting and IT services to clients globally. With annual sales of US $4.7 billion (fiscal year ending March 31, 2009) and employing over 100,000 people worldwide, the company uses a low-risk Global Delivery Model (GDM) to accelerate schedules with a high degree of time and cost predictability. During the past several years, Infosys has made a concerted effort to provide an integrated solution to meet the knowledge needs of the organization in the four basic dimensions of knowledge management: people, process, technology and content.
The 2009 Global MAKE panel has recognized Infosys Technologies for developing knowledge workers through senior management leadership. Infosys Technologies is a six-time Global MAKE Winner.
"Kris" S. Gopalakrishnan, Chief Executive Officer and Managing Director, Infosys Technologies Ltd., said: "It is heartening to note that Infosys has been recognized as a winner in the 2009 list of the World's Most Admired Knowledge Enterprises (MAKE) for the sixth time. Coming on the heels of success in the 2009 India MAKE and 2009 Asian MAKE awards, this is a powerful corroboration of Infosys' strong knowledge management practices and its capability to leverage this knowledge for globally competitive business success. Creating and enhancing enterprise intellectual capital is an integral endeavor at Infosys and the company's resilience during the ongoing period of economic strife has much to do with our ability to transform our knowledge capital into true customer and shareholder value."
McKinsey & Company (Global)
McKinsey & Company, founded in 1926, is perhaps the most knowledge-oriented firm within the global management consulting industry. McKinsey is not the largest consulting company in the world (US $6 billion in annual revenues and more than 9,000 consultants - out of a total workforce of 16,500 - working in 90 offices in more than 50 countries), but it is among the most profitable and many consider that it has the strongest brand image. McKinsey & Company spends at least 10% of its annual revenues on managing and sharing knowledge.
In the 2009 Global MAKE study, the firm is recognized for creating an enterprise-wide environment for collaborative knowledge sharing (1st place), and organizational learning (1st place). McKinsey & Company is a nine-time Global MAKE Winner, including two-time overall (2007, 2008) Global MAKE Winner.
Microsoft (United States)
Microsoft is a leader in software and Internet technologies for personal and business computing. The company, established in 1975, also is expanding into the Web-based services, mobile communication and entertainment markets. Headquartered in Redmond, Washington, Microsoft has annual sales of US $58.4 billion (fiscal year ending June 30, 2009), subsidiary offices in more than 60 countries, and employs over 90,000 people worldwide. In the 2008 fiscal year, Microsoft spent US $8.2 billion on R&D.
Microsoft is cited in this year's Global MAKE study for transforming enterprise knowledge into shareholder value. Microsoft is a 12-time Global MAKE Winner, including overall 1999 Global MAKE Winner.
Nokia (Finland)
Nokia, founded in 1865 as a forestry enterprise, is the leading supplier of mobile phones and a major supplier of mobile, fixed broadband and IP networks. Nokia's strategy is to build trusted consumer relationships by offering compelling and valued consumer solutions that combine beautiful devices with context-enriched services. The company has annual sales of US $71.5 billion (2008) and employs over 125,000 people.
Nokia is the world's leading maker of mobile phones. Nokia is also aiming for the top of the rapidly growing mobile Internet market. The company's products are divided primarily between three divisions: devices (handheld device manufacturing); services and software (consumer Internet services and products); and markets (supply chains, sales channels, and marketing). Nokia's wireless network products business is operated in partnership with Siemens as Nokia Siemens Networks.
Nokia is cited in this year's Global MAKE study for its enterprise-wide environment for collaborative knowledge sharing (1st place), and delivering value based on customer knowledge (1st place). Nokia is an eight-time Global MAKE Winner.
PricewaterhouseCoopers (Global)
PricewaterhouseCoopers is the world's leading professional services network providing industry-focused assurance, tax and advisory services to clients and their stakeholders from 757 cities in 151 countries. More than 163,000 people across the PwC network share their thinking, expertise and solutions to develop fresh perspectives and practical advice. In the fiscal year ending June 30, 2009, PwC reported global revenues of US $26.2 billion.
PricewaterhouseCoopers is cited in this year's Global MAKE study for transforming enterprise knowledge into stakeholder value. PwC is an eight-time Global MAKE Winner.
Moira Elms, PwC's Knowledge Sponsor, said: "We are extremely pleased to be recognized as a Most Admired Knowledge Enterprise winner for the 8th time.
This on-going acknowledgement by senior executives and experts recognizes the importance PwC places on sharing knowledge and collaborating, both amongst our people and with our clients."
Samsung (South Korea)
Samsung is a world leader in electronics, finance, trade and services. Samsung is South Korea's largest conglomerate and operates over 325 offices and facilities in more than 50 countries. Samsung Electronics is the Group's flagship company. The Group employs 276,000 people worldwide, with 2008 sales of US $173.4 billion.
The 2009 Global MAKE panel has recognized the Samsung for maximizing its enterprise intellectual capital, and organizational learning. This is the sixth consecutive year that the company has been recognized as a Global MAKE Winner.
Schlumberger (France/United States)
Schlumberger, founded in 1926, is a leading global oilfield services provider. The company has annual revenues of US $27.2 billion (2008), employs 77,000 people, and operates in some 80 countries. Schlumberger has 25 research and engineering facilities worldwide. The company provides a full range of oil and gas services, including seismic surveys, drilling, wireline logging, well construction and completion, and project management.
Schlumberger is recognized in the 2009 Global MAKE study for its knowledge-driven enterprise culture. Schlumberger is a four-time Global MAKE Winner.
Tata (India)
Founded in 1868, the Tata Group pioneered several industries of national importance in India, such as steel, power, hospitality and airlines. The Tata name has been respected in India for over 140 years for its adherence to strong values and business ethics. Today, the Tata Group is rapidly growing with annual revenues of US $70.8 billion (fiscal year ending March 31, 2009), of which 65 per cent is from business outside India.
The Tata Group comprises 114 companies and subsidiaries in seven business sectors: communications and information technology, engineering, materials, services, energy, consumer products and chemicals. Tata Group employs over 350,000 people, has operations in more than 85 countries across six continents, and its companies export products and services to 80 nations.
The Tata Group is recognized in the 2009 Global MAKE study for transforming enterprise knowledge into stakeholder value. The Tata Group is a three-time Global MAKE Winner.
Mr. R. Gopalakrishnan, Executive Director, Tata Sons and also the Chairman of Tata Group Innovation Forum (TGIF), said: "I am pleased to learn that TATA has been selected for recognition as the Global Most Admired Knowledge Enterprises (MAKE) winner. TATA is honored by this award and will continue its long-standing quest for socially value-adding innovation."
Toyota (Japan)
Toyota Motor Corporation is the largest global automobile manufacturer by volume (8.3 million vehicles annually). The company has annual sales of US $203.2 billion (fiscal year ending March 31 2009) and employs over 315,000 people. The company's goal is to become the premier 'green' auto manufacturer.
Toyota has created a people-based enterprise culture known as the 'Toyota Way.' The company believes that Toyota consists of people and that developing human abilities by training, coaching or mentoring is a core responsibility of the company. Toyota also encourages employees to generate ideas to transform the company and enable it to cope with changes in the wider business environment. The emphasis is on converting personal tacit knowledge into enterprise knowledge - all the time stressing human relationships.
This 2009 Global MAKE Winner has been recognized for maximizing its enterprise intellectual capital (1st place). Toyota is an eight-time Global MAKE Winner, including two-time overall (2005, 2006) Global MAKE Winner.
Wipro Technologies (India)
Wipro Technologies provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services. The company has more than 40 industry-facing 'Centers of Excellence' that create solutions around specific needs of industries. The IT Services business of Wipro has annual revenues of US $4.3 billion and employs around 97,000 people globally.
The 2009 Global MAKE panel recognized Wipro Technologies for developing knowledge workers through senior management leadership. Wipro Technologies is a four-time Global MAKE Winner.
Mr. Sambuddha Deb, Executive Vice President and Chief Global Delivery Officer, Wipro Technologies, said, "We are extremely delighted to be a Global MAKE Award winner which highlights the importance of knowledge management at Wipro. Our knowledge management framework is aimed at building an ecosystem that helps us nurture intellectual capital and implement best practices which greatly benefits our customers. This award is a recognition and validation of our efforts on knowledge management and collaboration."
Ved Prakash, Chief Knowledge Officer, Wipro Technologies, added: "It is a matter of great pride for Wipro to achieve the troika of Global, Asian and Indian MAKE Awards for 2009. The ever evolving knowledge-based initiatives within Wipro proved their worth to business yet again in helping address the challenges thrown up by the downturn. What makes our KM stand out is the fact that it is able to maintain complete synergy with business despite a complex web of services offered in different geographies around the world."
Teleos
Teleos, an independent knowledge management and intellectual capital research firm, administers the Most Admired Knowledge Enterprises (MAKE) program. The KNOW Network is a Web-based global community of organizations dedicated to achieving superior performance through benchmarking, networking and best practice knowledge sharing.
The MAKE research program, conducted in association with The KNOW Network, consists of the annual Global MAKE study - the international benchmark for world-class knowledge-driven organizations - and regional/national MAKE studies.
The set of 2009 MAKE Reports - Asia, Europe, India, Japan, North America and Global - is available from Teleos. Each report contains MAKE rankings, metrics, trends and analyses, and profiles of the winners.
Contact Teleos for the Executive Summary of the 2009 Global MAKE Report. |
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