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[Date Added :
10/14/2009
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Teleos, in association with The KNOW Network, has announced the 16 Winners in the 2009 Asian Most Admired Knowledge Enterprises (MAKE) study. Samsung SDS has been recognized as the overall Asian MAKE Winner. India took top honors this year with 5 winners, followed by South Korea (4 winners), and Australia and Japan (2 winners each). Hong Kong Special Administrative Region, China, Indonesia and Singapore had one winner each.
The 2009 Asian MAKE Winners were recognized during a special Awards ceremony at the 10th World Knowledge Forum in Seoul, South Korea. The 2009 Asian MAKE Winners are (alphabetically):
-- Honda Motor (Japan)
-- Hong Kong Police Force (Hong Kong SAR, China)
-- Infosys Technologies (India)
-- Korea Water Resources Corporation (S. Korea)
-- Land and Property Management Authority (Australia)
-- MindTree Ltd. (India)
-- POSCO (S. Korea)
-- Samsung SDS (S. Korea)
-- Singapore Airlines (Singapore)
-- SK Energy (S. Korea)
-- Tata Consultancy Services (India)
-- Tata Steel (India)
-- Toyota Motor Corporation (Japan)
-- Unilever Indonesia (Indonesia)
-- Wipro Technologies (India)
-- Woods Bagot (Australia)
The 2009 Asian MAKE Winners were selected by a panel of Asian Fortune Global 500 business executives and leading knowledge management and intellectual capital experts. Only organizations founded and headquartered in Asia were eligible for this MAKE study.
The expert panel rated organizations against the MAKE framework of eight key knowledge performance dimensions which are the visible drivers of competitive advantage. The 2009 Asian MAKE Winners have been recognized as leaders in:
-- creating an enterprise knowledge-driven culture
-- developing knowledge workers through senior management leadership
-- innovation
-- maximizing enterprise intellectual capital
-- creating an enterprise collaborative knowledge sharing environment
-- creating a learning organization
-- delivering value based on customer/stakeholder knowledge
-- transforming enterprise knowledge into shareholder/stakeholder value
Even in the current global economic recession, this year’s Asian MAKE Winners have delivered superior financial performance. Return on Revenues for the 2009 Asian MAKE Winners was 12.9% -- over four times that of the Global Fortune 500 company median.
Return on Assets for the 2009 Asian MAKE Winners was 13.9% -- over six times that of the Global Fortune 500 company median. The leaders in both metrics were Infosys Technologies, MindTree and Tata Computer Services.
Rory Chase, Managing Director of Teleos, said: “The Asian MAKE Winners are effectively transforming knowledge into wealth-creating ideas, products and solutions. Their expanding portfolios of intellectual capital are enabling them to out-perform their competitors during this global economic downturn.”
2009 Asian MAKE Winners
The 2009 Asian MAKE Winners are (in alphabetical order):
Honda Motor (Japan)
Honda Motor’s driving force is a never-ending quest to fulfill customers’ ‘dreams.’ Honda, with annual sales of US $120.3 billion (fiscal year ending March 31, 2009) and over 180,000 employees, states that each and every available ‘particle’ of knowledge must be applied to realize these ‘dreams.’ The company is Japan’s second-largest automotive manufacturer and the world’s largest motorcycle producer. Honda Motor obtains about 85% of its sales from outside of Japan.
The 2009 Asian MAKE panel has recognized Honda Motor for its knowledge-driven enterprise culture, and enterprise knowledge sharing and collaboration (1st place). Honda Motor is a six-time Asian MAKE Winner.
Mr. Shigeomi Kubota, Division Director, Corporate Planning Division, Honda Motor Co., Ltd., stated: “It’s a great honor for Honda to be selected as one of the Asian MAKE award winners. Under the current tough economy, a company’s strength plays a more important role than in a stable business situation. The strength comes from the value of that company, which can be created only by people sharing knowledge. That’s why we would like to keep working together with people in Asia and worldwide sharing knowledge and experiences. By doing so, we hope we eventually get to our goal of sharing ‘joys’ with all the people in line with our company’s principle of ‘The Three Joys’.”
Hong Kong Police Force (Hong Kong Special Administrative Region, China)
Hong Kong is a metropolitan city that is 1,104 square kilometres in size with a population exceeding 7 million people. The Hong Kong Police Force, officially established in 1844, is responsible for ensuring a safe and stable society by upholding the rule of law, maintaining law and order, preventing and detecting crime, and safeguarding and protecting life and property.
The vision of the Hong Kong Police Force is to maintain Hong Kong as one of the safest and most stable societies in the world. The Force has 27,840 disciplined officers and 4,775 civilians. The police-population ratio is 394 officers to 100,000 citizens. The overall crime rate is low and compares favorably with other metropolitan cities. In the United Nations International Crime Victim Survey conducted between February and June 2006 for Hong Kong, 92.7% of the respondents felt it safe to walk alone in the street in the dark and 93.9% felt the police had done a good job. This compared favorably with the survey average of 75 and 65%, respectively, in other jurisdictions.
The 2009 Asian MAKE panel has recognized the Hong Kong Police Force for developing knowledge workers through senior management leadership. This is the first time that the Hong Kong Police Force has been recognized as an Asian MAKE Winner.
Mr. Tang King-shing, Commissioner of Police, said, “In order to aspire to our collective vision of keeping Hong Kong safe and stable, we believe in maximizing the full potential of our officers through training and development. Knowledge management is one of the principal tools which we have been using for a number of years.
People are our greatest asset and developing our intellectual capital involves a two-prong approach: providing formal training and development; and facilitating a continuous learning culture amongst our officers.
A continuous learning culture is what helps an organization to move with the times. In the policing context, continuous learning helps officers to stay on top of ever-evolving changes, and the organization to stay on top of the ever-challenging environment. We strongly believe in the value of knowledge management in helping the organization to grow.”
Infosys Technologies (India)
Infosys Technologies provides consulting and IT services to clients globally. With annual sales of US $4.7 billion (fiscal year ending March 31, 2009) and employing over 100,000 people worldwide, the company uses a low-risk Global Delivery Model (GDM) to accelerate schedules with a high degree of time and cost predictability. During the past several years, Infosys has made a concerted effort to provide an integrated solution to meet the knowledge needs of the organization in the four basic dimensions of knowledge management: people, process, technology and content.
The 2009 Asian MAKE panel has recognized Infosys Technologies for developing new products/services/solutions, and enterprise knowledge sharing and collaboration. Infosys Technologies is a seven-time Asian MAKE Winner.
Acknowledging the award, “Tan” Srikantan Moorthy, Vice President & Head, Education & Research, Infosys Technologies, said, “We are delighted with the news that Infosys has been ranked a MAKE Asia winner for the seventh time. Infosys continuously works at designing and developing a vibrant and responsive knowledge eco-system to enhance the value offered to clients. It is our constant endeavor to create a collaborative knowledge sharing environment and deliver knowledge-based products across Infosys through effective systems and practices.”
Dr. J. K. Suresh, Associate Vice President & Principal Knowledge Manager, Infosys Group of Companies, added, “We are pleased to be recognized as a Most Admired Knowledge Enterprise in Asia for the seventh time. Knowledge Management at Infosys is focused on providing the organization with a comprehensive program that addresses the needs of knowledge workers, enabling better productivity, awareness and innovation. This in turn gives us the capability to offer genuine differentiated value to our customers in the rapidly evolving world of business. Our Knowledge Management program forms the backbone of our delivery process, leveraging formal and informal channels of knowledge sharing within the organization.”
Korea Water Resources Corporation (S. Korea)
Korea Water Resources Corporation (K-water) is a public enterprise which was founded for the principal purpose of improving public welfare through water supply and water quality improvement by way of construction and management of water and wastewater systems. K-water has annual sales of US $1.5 billion (fiscal year ending December 31, 2008) and employs over 3,900 people.
The 2009 Asian MAKE panel has recognized Korea Water Resources Corporation for transforming enterprise knowledge into stakeholder value. K-water is a two-time Asian MAKE Winner.
Mr. Gil-Jae Lee, Vice CEO of K-water, stated: “It is a great honor for K-water to be a ‘2009 Asian MAKE Winner.’ Facing the opening of water markets, we understand that core technologies are the key to staying competitive, so K-water’s Knowledge Management is focusing on promoting employees’ participation, integrating Knowledge Management into innovation, and diversifying sources of knowledge.
First of all, K-water introduced Web 2.0 technology such as blogs, UCC and a Wiki-type manual system in its knowledge management system to help employees take part in Knowledge Management activities voluntarily and share their know-how among themselves.
In addition, K-Water’s Knowledge Management is closely connected with Innovation Activities. Diverse innovation activities including an employee suggestion system, 6Sigma and JOA (modified work-out of GE) are integrated within the frame of Knowledge Management. As knowledge created by Innovation Activities is registered in the KMS, employees can share and make use of the knowledge in their jobs.
K-water has also made an effort to expand knowledge sharing outside the organization. By building an open knowledge network called ‘Waterpedia’ (www.waterpedia.net), K-water supports systematic knowledge sharing and collaboration with external experts and customers.”
Land and Property Management Authority (Australia)
The Land and Property Management Authority (formerly known as the NSW Department of Lands) was established on July 1, 2009, under the restructuring of the Government of New South Wales. The Authority is responsible for:
-- the management of certain government-owned lands.
-- the maintenance of land title records.
-- surveying and mapping.
-- land valuation.
-- recreational and visitor facilities, including the Hume and Hovell Walking Track.
The Authority comprises the Land and Property Information Division, the Crown Lands Division, the Soil Conservation Service Division, the State Property Division, and the Office of Rural Affairs. The Authority employs over 1,500 staff and its annual budget is more than US $225 million. The LPMA seeks to be a world leader in land information and property management.
The 2009 Asian MAKE panel has recognized the Land and Property Management Authority for maximizing enterprise intellectual capital, and transforming enterprise knowledge into stakeholder value. This is the first time that the Land and Property Management Authority has been recognized as an Asian MAKE Winner.
Warwick Watkins, Chief Executive Officer, Land and Property Management Authority, commented: “The Land and Property Management Authority is pleased to receive this award in recognition of our progress in identifying, managing and reporting on intellectual capital within our organization.
While the value and investment in knowledge is often more readily accepted in the private sector, we believe that recognition and investment in public sector entities as learning organizations is just as fundamental, to ensure that we deliver to our shareholders -- the general public.
During our journey we have worked with a range of organizations in the public, private and not- for-profit sectors. We have partnered with researchers from a variety of universities in Australia and overseas and built upon our networks with other government agencies, both within New South Wales and across Australia. We have benefited from their advice, input and guidance and we will continue to learn from other organizations that have been nominated as part of the Most Admired Knowledge Enterprise Awards 2009.
As we near the end of the first decade of the 21st century, it remains a challenge for leaders in all sectors to distinguish and leverage our most valuable enterprise resource -- our intellectual capital.”
MindTree Ltd. (India)
MindTree Ltd., an international IT and R&D services company, was founded in 1999. It is co-headquartered in Somerset, New Jersey, USA, and Bangalore, India, and has annual revenues of US $269 million (fiscal year ending March 31, 2009) and employs over 7,800 people.
MindTree develops applications to help companies enhance their enterprise operations and performance. The firm also delivers product development services and designs reusable building blocks in emerging technologies for high-tech companies.
The 2009 Asian MAKE panel has recognized MindTree for developing knowledge workers through senior management leadership. MindTree is a two-time Asian MAKE Winner.
Ashok Soota, Chairman, MindTree, said: “We are delighted to once again receive this honor. Integrating Knowledge into our strategy and also day-to-day work has paid off very nicely for MindTree. Knowledge Management is a key part of our recently articulated five year Vision as well to help us achieve even higher levels of business innovation.”
POSCO (S. Korea)
Since its establishment in 1968, POSCO has steadily grown to become a major global steel maker. The company makes hot- and cold-rolled steel products (plate steel, stainless steel, electrical steel and wire rods), which it sells mainly to the auto and shipbuilding industries. It produces more than 30 million tons of steel a year, making it the world’s third largest steelmaker. The company has annual sales of US $33.5 billion and employs over 28,000 people.
POSCO provides “World’s Best,” “World’s First,” and “World’s Most” products based on the management idea of “Open Management,” “Creativity Management,” and “Environmental Management.” Furthermore, based on its core knowledge, the company promotes continuous innovation to expand its corporate value to all related fields. In fact, it has developed KM and integrated it into its supporting infrastructure.
The 2009 Asian MAKE panel has recognized POSCO for developing new knowledge-based products and services, and organizational learning. POSCO is a four-time Asian MAKE Winner.
The company said: “All POSCO staff are involved in the integrated activity of working-innovating-learning using their knowledge in a Community of Practice (CoP). They are also practicing the virtuous activity wherein they capitalize on and recycle company knowledge including business innovation, creation of knowledge, and know-how as created through debates using collective intelligence.
With this award, POSCO is expected to continue developing its knowledge-based management activities and develop as a good role model in the knowledge management activities of global enterprises.”
Samsung SDS (South Korea)
Samsung SDS, founded in 1985, provides an integrated IT service, including systems integration, systems management, consulting and networking services. The company’s 2009 sales were US $2.4 billion (fiscal year ending March 31, 2009) and it employs nearly 8,000 people. Samsung SDS’s goal is to “provide integrated IT services based on thought leadership.”
The 2009 Asian MAKE panel recognized Samsung SDS for its knowledge-driven enterprise culture, developing knowledge workers through senior management leadership, enterprise knowledge sharing and collaboration, organizational learning, and delivering enterprise value based on customer knowledge (all 1st place rankings). Samsung SDS is an eight-time Asian MAKE Winner (including 2007 overall Asian MAKE Winner).
Mr. In Kim, President of Samsung SDS, said, “It has always been our top priority in Samsung SDS to take knowledge management into the next level by having knowledge integrated into our day-to-day operational fabric. In particular, we are marrying Web 2.0 with knowledge management in an enterprise setting to unlock knowledge-based collaboration capacity to the fullest extent since 2007. Now we turn such collective intelligence into business results with improved productivity and efficiency. With these efforts, Samsung SDS successfully overcame the global economic crisis and in the first half of this year, generated an operating profit of 2% compared to the previous year.”
He added: “We look forward to the opportunities to share our experience in knowledge management with other companies and exchange ideas to further the KM practice globally.”
Singapore Airlines (Singapore)
Over the last three decades, Singapore Airlines (SIA) has grown from a regional airline into one of the world’s leading passenger and cargo carriers. The SIA Group’s (SIA, SilkAir and SIA Cargo) network covers 99 destinations in 40 countries.
Today, this internationally recognized carrier has one of the most modern fleets of aircraft in the world. SIA Group’s revenues in the fiscal year ending March 31, 2009, were Singapore $16 billion (US $10.5 billion). The SIA Group employs 14,000 people worldwide (September 2009). Singapore Airlines’ home base, Changi Airport, is regularly voted a world’s best airport.
The 2009 Asian MAKE panel has recognized Singapore Airlines for delivering enterprise value based on customer knowledge. Singapore Airlines is a five-time Asian MAKE Winner.
Mr. Alan Lim, Singapore Airlines’ General Manager, Korea, commented: “Singapore Airlines is honored to be recognized as one of Asia’s Most Admired Knowledge Enterprises (MAKE) winners for the fifth time this year. As an airline in the forefront of travel trends and innovation, we spare no effort to understand more about the latest products, services and customers’ needs to stay ahead of the competition. In addition, we strive hard to create a conducive learning environment in our company whereby each employee receives an average of 110 hours of training annually. The emphasis on knowledge and skill training ensures that all our staff can reach their greatest potential in their respective fields, and use their knowledge and skills to deliver value-added services to our customers.”
SK Energy (S. Korea)
SK Energy Corporation was established in 1962 as the Korea Oil Corporation. In December 2007, SK Energy’s Board of Directors approved the merger with SK Incheon Oil to enhance synergy. SK Energy is South Korea’s largest oil refiner, controlling about 35% of the country’s fuel retailing market, and operates over 4,000 petrol stations. The firm is involved in oil exploration and production in 15 countries and has proved reserves of 500 million barrels of oil equivalent. SK Energy imports coal and liquid petroleum gas (LPG), and claims a 44% share of the Korean LPG market. SK Energy has sales of US $38 billion and employs over 5,000 people.
The 2009 Asian MAKE panel has recognized SK Energy for developing new knowledge-based products and services. SK Energy is a five-time Asian MAKE Winner.
Tata Consultancy Services (India)
Tata Consultancy Services (TCS) is a leading information technology consulting, services and business process outsourcing organization. Founded in 1968, TCS has annual sales of US $6 billion (fiscal year ending March 31 2009) and employs over 140,000 people located in 42 countries.
TCS has engineered some of the world’s most complex applications and next-generation IT infrastructures. TCS’s ‘web of participation’ structure enables the company to maximize the benefits of its depth, diversity and delivery capability to offer innovative solutions across business and technology domains.
The 2009 Asian MAKE panel has recognized Tata Consultancy Services for maximizing enterprise intellectual capital, and organizational learning (1st place). Tata Consultancy Services is a five-time Asian MAKE Winner.
Mr. A. Srinivasan, TCS Vice President and Global Head, Knowledge Management and Process Digitization, said: “TCS is extremely proud to be recognized as a MAKE award winner once again. We, at TCS, believe that this award is a result of our substantial effort to sustain TCS as a Learning and Sharing Organization. This award heralds yet another significant milestone in our Knowledge Management journey and will galvanize us to move ahead faster.
In TCS, KM plays a key role in enabling the capturing and sharing of social knowledge. It helps geographically and culturally spread associates to collaborate using virtual platforms. These collaboration mechanisms assist is reusing the knowledge that is already acquired thereby resulting in improvements in the areas of delivery cycle time, delivery quality, responsiveness to Customer requirements and so on. In addition, associates also use the KM platforms as a means to foster innovation.
We believe that one platform cannot cater to the needs of the entire organization and hence have introduced multiple platforms based on requests from several groups of TCS aligning with their varying needs. We have used technology as an enabler and all the platforms complement one another and are tightly integrated so that the end users get a feeling of oneness.
In order to drive adoption, we strive to keep KM well integrated with the day-to-day business activities in all units (Sales / Delivery / Marketing and others). As ever, TCS continues to adopt an approach that is based on the principles of Standardization, Simplification and Integration focusing on People, their knowledge needs and the collaboration that leads to free exchange of ideas and thoughts.”
Tata Steel (India)
Established in 1907 by its founder J. N. Tata, Tata Steel is India’s largest integrated private sector steel company with annual sales of US $32.8 billion (fiscal year ending March 31, 2009) and over 86,000 employees. Over the years, Tata Steel has emerged as a thriving, nimble, steel enterprise due to its ability to transform itself rapidly to meet the challenges of a highly competitive global economy and commitment to becoming a supplier of choice by delighting its customers with services and products. Tata Steel’s vision is to be the global steel industry benchmark for Value Creation and Corporate Citizenship.
The 2009 Asian MAKE panel recognized Tata Steel for developing knowledge workers through senior management leadership (1st place), and transforming enterprise knowledge into shareholder value (1st place). Tata Steel is a six-time Asian MAKE Winner (including 2008 overall Asian MAKE Winner).
Tata Steel said: “We are happy to receive the Asian MAKE award for the 6th time this year; this gives us real faith and confidence to believe that our improvement and knowledge journey till now is in the right direction. While our identified strengths (i.e., Developing knowledge workers through senior management leadership, and Transforming enterprise knowledge into shareholder value) has helped us in our transformation from an Indian company to a Global company, and has also helped us in challenging and winning the Deming Application prize in 2008, we are now working towards creating a special thrust for ‘Intellectual Capital and Innovation,’ which will further help us accepting bigger challenges and scaling greater heights in coming days. We are using our past learning from success and failures for our global journey so that we can repeat the success stories and avoid failures and adversities in the years to come.”
Toyota Motor Corporation (Japan)
Toyota Motor Corporation is the largest global automobile manufacturer by volume (8.3 million vehicles annually). The company has annual sales of US $203.2 billion (fiscal year ending March 31 2009) and employs over 315,000 people. The company’s goal is to become the premier ‘green’ auto manufacturer.
Toyota has created a people-based enterprise culture known as the ‘Toyota Way.’ The company believes that Toyota consists of people and that developing human abilities by training, coaching or mentoring is a core responsibility of the company. Toyota also encourages employees to generate ideas to transform the company and enable it to cope with changes in the wider business environment. The emphasis is on converting personal tacit knowledge into enterprise knowledge -- all the time stressing human relationships.
The 2009 Asian MAKE panel has recognized Toyota for developing new knowledge-based products and services, maximizing enterprise intellectual capital (1st place), and delivering enterprise value based on customer knowledge. Toyota is an eight-time Asian MAKE Winner (including five-time overall Asian MAKE Winner).
Unilever Indonesia (Indonesia)
Unilever has been operating in Indonesia since 1933. The company manufactures soaps, detergents, margarine, dairy-based foods, ice cream, tea-based beverages and cosmetic products. The company had 2008 sales of US $1.4 billion, directly employs 3,300 people, and indirectly an additional 20,000 people are engaged in activities through various partnerships. Over 1,200 companies supply raw materials and packaging to Unilever Indonesia or distribute its products.
The 2009 Asian MAKE panel recognized Unilever Indonesia for delivering enterprise value based on customer knowledge. Unilever Indonesia is a four-time Asian MAKE Winner.
Unilever Indonesia’s Chairman said: “PT Unilever Indonesia Tbk has been established in Indonesia for 75 years, one of our key organizational successes is in managing the knowledge by using knowledge creation, use and re-use to raise the bar and improve our performance. We keep bringing our wealth of knowledge and international expertise to serve and provide the best quality of products for our consumers, customers and community.”
Wipro Technologies (India)
Wipro Technologies provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services. The company has more than 40 industry-facing ‘Centers of Excellence’ that create solutions around specific needs of industries. The IT Services business of Wipro has annual revenues of US $4.3 billion and employs around 97,000 people globally.
The 2009 Asian MAKE panel recognized Wipro Technologies for enterprise knowledge sharing and collaboration. Wipro Technologies is a seven-time Asian MAKE Winner.
Mr. Sambuddha Deb, Chief Global Delivery Officer, Wipro Technologies, said: “We are extremely delighted to be the Asian MAKE Award winner for the seventh consecutive year. The award highlights the importance of knowledge management at Wipro. Our knowledge management framework is aimed at building an ecosystem that helps us nurture intellectual capital and implement best practices which greatly benefits our customers. This award is a recognition and validation of our efforts on knowledge management and collaboration.”
Woods Bagot (Australia)
Woods Bagot’s vision is that by 2010 it will be a global leader in architectural design and consulting -- supported by research and innovation. The firm is harnessing its knowledge and applying it effectively to create intelligent architectural designs. The firm has offices around the world and employs over 500 people.
The 2009 Asian MAKE panel has recognized Woods Bagot for developing new products/services/solutions (1st place), and transforming enterprise knowledge into stakeholder value. Woods Bagot is a two-time Asian MAKE Winner.
Mr. Ross Donaldson, Woods Bagot Global Executive Chairman and CEO, said: “Woods Bagot is an international Architectural practice with 13 studios across Asia, Australia, the Middle East, Europe and North America. We have a broad base of shareholding amongst our employees. Full value to our clients can only be delivered when the collective knowledge of our people is held within the organization. Traditionally professional services firms, especially design firms, have allowed all the knowledge, particularly the creative knowledge, to reside in the minds of their leading practitioners. This then leaves with them when they walk out the door.
We have developed a sophisticated intranet and ‘Intelligence Portal’, which is the shared global platform within which we work on our projects. As a result, this database comprises extensive knowledge and intelligence captured from our project work and is a searchable platform. Through our knowledge harvesting platforms we enable our professionals to draw from the deep well of knowledge throughout the company, delivering higher value to our clients and their projects.”
Teleos
Teleos, an independent knowledge management and intellectual capital research firm, administers the Most Admired Knowledge Enterprises (MAKE) program. The KNOW Network is a Web-based global community of organizations dedicated to achieving superior performance through benchmarking, networking and best practice knowledge sharing.
The MAKE research program, conducted in association with The KNOW Network, consists of the annual Global MAKE study -- the international benchmark for world-class knowledge-driven organizations -- and regional/national MAKE studies.
The set of 2009 MAKE Reports -- Asia, Europe, India, Japan, North America and Global -- is available from Teleos: teleos@mac.com Each report contains MAKE rankings, metrics, trends and analyses, and profiles of the winners.
Contact Teleos for the Executive Summary of the 2009 Asian MAKE Report. |
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